digital transformer, intrapreneur, VISIONARY, tech guy
digital transformer, intrapreneur, VISIONARY, tech guy
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I'm a multi-certified (MCSE, CCNA, ITIL, EC-Cybersecurity Specialist, CCNA Cyber Ops, AWS Cloud Practitioner) system administrator with strong experience managing IT infrastructures and data-center operations for system, network, application, and security.
By the way, did I mentioned that I was also a medic in the Army?
WORK EXPERIENCE
WORK EXPERIENCE
System and Network Administrator [2017 - 2020]
System and Network Administrator [2017 - 2020]
Provide back-end systems support and administration to the organization’s key IT infrastructure (system and network). Lead a team of 1st and 2nd level Service Desk supporting APAC region. Point of contact for IT infrastructure and Information System issues in South East Asia offices (Singapore, Thailand, Vietnam, and Korea). Develop, implement, and monitor new local IT services and processes. Promotes digital transformation and IT service adoption through end-user training.
IT Administrator [2016 - 2017]
IT Administrator [2016 - 2017]
IT administrator providing both user and back end technical support for Singapore branch office. Working closely with peers in London for deployment of IT projects that enhances primarily our overall security posture and address business needs.
System Administrator [2015 - 2016]
System Administrator [2015 - 2016]
Part of the regional hosting team providing systems monitoring, support, administration, and management within Singapore office and APAC region. Lead strategic IT projects that contributes to the overall improvement of Canon services to their customers.
Service Desk Analyst [2011 - 2015]
Service Desk Analyst [2011 - 2015]
Key member of operations monitoring team in NOC providing support to managed services provided to the Singapore government. Involved in Event, Incident, and Change management in delivering IT service to our customers within the agreed SLA and OLA.
SYSTEM SUPPORT EXECUTIVE [2008 - 2011]
SYSTEM SUPPORT EXECUTIVE [2008 - 2011]
Hired as a full time Systems Support with focus on database and web development to meet business needs. Point-of-contact and supporting 3rd party CRM software. Assist in management and administration of in-house IT infrastructure.
SKILLS
SKILLS
PROJECTS
PROJECTS
G-SUITE PROJECTS
G-SUITE PROJECTS
Email Security using SPF, DKIM, DMARC.
Personal website hosted in Google Sites.
Set up MDM for mobile device.
Domain setup for WINX.
IT SERVICE ADOPTION PROJECTS
IT SERVICE ADOPTION PROJECTS
Email Newsletter using HTML/CSS for App Quick Tips, Security, How-to articles for end-users.
Created rich and engaging content for user IT training, leveraging Office 365 tools; Powerpoint, Stream, and Sway.
EVENT MANaGEMENT PROJECTS
EVENT MANaGEMENT PROJECTS
Setup Solarwinds monitoring for the APAC region. Optimized monitoring of managed system and network to improve visibility.
Build Escalation Matrix based on Event Management principles to optimized Incident Management process.
Setup open-source event-management tools such as; Zabbix and Spiceworks.
SQL SERVER INTEGRATION AND SHAREPOINT WEB PARTS
SQL SERVER INTEGRATION AND SHAREPOINT WEB PARTS
Created Sharepoint Webpart that ingest file upload for data processing.
Integrated SQL Reporting Services for reports.
Data ingestion and processing through SQL Integration Services.
SQL Server database design and management.
CYBER SECURITY PROJECTS
CYBER SECURITY PROJECTS
GPO Configuration clean-up.
Setup and optimised Patch Management using ManageEngine Desktop Central.
IT SERVICE MANAGEMENT PROJECTS
IT SERVICE MANAGEMENT PROJECTS
Initiated the creation of Knowledge Base Management process to decrease incident and improve resolution time.
Process Owner for the incident management process for backup service (Veeam).
IT INFrastructure projects
IT INFrastructure projects
Re-design and consolidation of IT network for office renovation.
QoS project for network optimization.
Veeam Backup migration for SEA site.
[on-going]
[on-going]
AUTOMATION PROJECTS
AUTOMATION PROJECTS
[on-going]
[on-going]
Personal Website hosted in EC2 instance (AWS)
Personal Website hosted in EC2 instance (AWS)
[on-going]
[on-going]
E-COMMERCE WEBSITE hosted in SHOPIFY
E-COMMERCE WEBSITE hosted in SHOPIFY
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